[Sorry to bore you all with this, but I had such an awful experience that I want to make sure the whole world knows NOT to go to Comfort Dental on McCaslin Blvd. in Louisville. This is review is also posted at that link.]
First of all, when my wife scheduled the appointment, she specifically asked for a checkup and cleaning, which the receptionist said would be fine.
So. We went there, went through the typical new patient bureaucracy of filling out forms, insurance paperwork etc, then waited our turn. We were then led back to a small consultation room where we had to wait for our dentist. We waited for a while, then he showed up and introduced himself. He was friendly enough, but he just kept talking and talking and talking, during which we found out that we couldn’t get our teeth cleaned during that visit. They would only do a checkup and, if they found cavities, they would insist on doing that work first before doing a cleaning. We didn’t like this policy at all — I’ve been going to various dentists for over 30 years and have never heard of such a thing. They gave us all kinds of BS justifications, but the reason why was obvious — they wanted to force us to pay for the more expensive procedure first, and if we didn’t like it, well, they would just deny us the cleaning we asked for from the outset.
And BTW because of all this mindless back & forth, we had spent 50 minutes there already and STILL not had anyone actually look at our teeth. It was late in the day, I was tired from work, I wanted to go home and relax. But instead I have to sit here and argue with these guys. (Note that I’m not the argumentative type. I probably have overpaid for a lot of things over the years because of that, but this was just too bogus to allow through my radar.)
It was ridiculous. If they hadn’t attracted so much attention to their misdirection in the first place, I would gladly have had my cleaning today and come back for a filling if I needed it.
Anyway, after all that crap they finally put us in our chairs. I wasn’t surprised when they found a cavity, but they wanted me to get it filled right then & there. They said it would take 30-40 minutes. As I said, it was late & I was tired, so I wanted to reschedule. They said fine. Then I asked if I could get a cleaning while I was there. Sorry, no, that’s too much work, it would take too long, blah blah blah. I later asked one of the assistants how long a cleaning takes. Shes said 30-45 minutes. So I asked why they were so eager for me stay & get my cavity filled but didn’t seem to have time for a cleaning. She didn’t have a good answer.
I won’t bore you with any more details, but suffice it to say this is the most contentious encounter I’ve ever had with the health care system. The dentist realized pretty quickly that he’d gotten off on the wrong foot with me and kept apologizing. I tried to along with it for a while, but their incredibly stubborn unwillingness to JUST. CLEAN. MY. TEETH! spoiled it.
I don’t know if they’re any good at dentistry or not. They were too busy trying to do a bait & switch on us for me to find out. I can’t believe I wasted over an hour & a half on this.