Good customer service as a

Good customer service as a differentiator? Apparently not in the airline business. It amazes me how clueless this industry is. The clown CEO mentioned in this article thinks Southwest Airlines is a “special case.” Sadly, he’s right. Yes, Southwest has low prices, but everyone I know whose flown Southwest talks about the service first, not the prices. Living in the Denver area, where United has a virtual monopoly, I long for the quality experience I used to get from Southwest when I lived in Chicago (at Midway Airport – United has a huge share of Ohare, too).

United’s service is terrible. I hate flying that airline, but I don’t have much of a choice. When will these guys figure it out?

PS I would be remiss if I didn’t give kudos to Frontier Airlines, which is based in Denver. Though I think Southwest is generally better, Frontier has usally been a quality experience for me, too. If only they had more routes…

This entry was posted in Uncategorized. Bookmark the permalink.